Care Sherpa
“William is very sharp, detailed and thorough. More importantly, he is flexible and possesses a great demeanor and attitude that made working with him very smooth. My company is small and our scope changed multiple times with William during this engagement. He took it in stride, adjusted where we needed and was able to help us achieve our goals on time and within budget. He is definitely someone I recommend and will use again in the future.”

“Bill has been amazing to work with. His professionalism, deep knowledge of contact flows, can do attitude and ability to quickly make changes within the contact center architecture has helped us transform our contact center into a self service IVR along side of live customer support. We have saved a tremendous amount of money with Bill’s help. Bill is also the first to let us know of any changes that our platform has made and what to be aware of in the way of impact to our agents or business. Bill often comes with suggestions and best practices from his other clients which helps us determine where we stand in practice against the contact center landscape. I highly recommend Bill for any contact flow work, specifically with inContact.”