IVR Design
Call Center IVR
Designed with the customer in mind for ease of flow.
Sales
presspathllc@gmail.com
Customer Support
presspathllc@gmail.com
Mailing Address
5157 Ditmars Lane Castle Rock CO 80104
Our Services
Allow our teams to make your contact centers flow the way you desire.
IVR Design
Allow Press Path to devise an inContact Studio call flow which works for you or design it yourself and have Press Path implement your design.
Agent Administration
Agent administration and training. Take the hassle out of on-boarding new agents and removing old agent as well as maintenance of softphone licensing.
Report Creation
Have Press path develop your daily, weekly and monthly reporting. Put the information you need in your inbox when you need it.
Our Features
There are many variations of passages of Lorem Ipsum available but the majority have suffered alteration in some form by injected humour.
Reduce Handle Time
Utilizing APIs to authenticate callers in the system can reduce handle time by 30 seconds or more.
IVR Optimization
Allow Press Path to review you current call flow for errors and ease of flow to allow your customers to self service or reach an agent as needed
Performance
A proven track record of results, reduced cost and proven ROI.
Dashboards
Custom dashboards allow your management the ability to see whats important and react fast to handle daily changes as needed.
Saving Strategy
Lower Costs of your Contact Center
Passion
At Press Path we have a passion for contact centers.
Clients Past and Present
Check out some of the companies we have helped.
